PROFESSIONAL TRAINING

English Communication at Workplace

Strengthen practical workplace communication skills to support clearer interaction, collaboration and professional effectiveness.

DURATION

1 Day / 7 Hours

TRAINING MODE

Physical

DELIVERY

Public Training

ERC

PROFESSIONAL TRAINING Practical. Relevant. Professional.

Training Programme

PROGRAMME SNAPSHOT

Everything You Need to Know

A clear overview of the programme format, learning level and delivery options.

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DURATION

1 Day / 7 Hours

02

TRAINING MODE

Physical

03

DELIVERY

Public Training

04

PROGRAMME NUMBER

10001357356

05 Understand the Programme

This programme develops practical English communication skills to improve confidence, clarity and professionalism in the workplace. It covers essential spoken and written communication techniques, including workplace conversations, email writing, telephone etiquette, meetings, presentations and effective communication with colleagues, customers and management. Participants learn how to express ideas clearly, use appropriate workplace vocabulary, improve listening and speaking skills, and communicate professionally in different business situations. Through interactive activities, role-playing exercises and real-world workplace scenarios, the training helps participants overcome communication barriers and build stronger professional relationships.

PRACTICAL LEARNING

Programme content is designed to connect professional knowledge with practical workplace application.

03

WHO SHOULD ATTEND

Designed for Relevant Professionals

Office & Administrative Personnel
Customer Service Representatives
Sales & Marketing Personnel
Supervisors & Team Leaders
Human Resources Personnel
Technical & Operational Staff

Participant suitability may vary depending on the programme objectives and organisational requirements.

LEARNING OUTCOMES

What You Will Be Able to Do

Develop practical knowledge and auditing capability that can be applied confidently within the workplace.

Communicate confidently and effectively in English during daily workplace interactions.
Apply appropriate English vocabulary, grammar and professional expressions in business communication.
Write clear and professional workplace emails, messages and basic business correspondence.
Demonstrate effective speaking and active listening skills during meetings, discussions and telephone conversations.
Deliver simple workplace presentations and express ideas clearly and confidently.
Handle customer enquiries, workplace discussions and common communication challenges professionally.

TRAINING EXPERIENCE

A Practical Learning Experience

Learning is structured around practical participation, professional discussion and workplace-focused activities to strengthen understanding and application.

ERC

TRAINING APPROACH Learn. Apply. Improve.

LEARNING METHOD Instructor-Led Briefing

LEARNING METHOD Workplace English Communication Exercises

LEARNING METHOD Business Vocabulary & Grammar Practice

LEARNING METHOD Professional Email Writing Activities

LEARNING METHOD Workplace Meeting & Presentation Simulations

LEARNING METHOD Listening & Speaking Practice Sessions

NEXT STEP

Ready to Put This Learning Into Practice?

Discuss this training programme with ERC or register your interest to take the next step in your professional development.

Available for individual participants, organisational teams and in-house training arrangements.

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English Communication at Workplace

Not ready to register? Send an enquiry and our team can assist with programme arrangements.